FAQs

Q 1. Is my data secure with AeroSoftBD ?

Absolutely.
We follow strict confidentiality and security practices to protect your business data during development, deployment, and support.

Q 2. What happens if I face an issue with my software or services?

Simply contact our support team.
We will diagnose the issue and provide the quickest possible solution, either remotely or onsite.

Q 3. Do you offer annual maintenance packages ?

Yes. We offer Annual Maintenance Contracts (AMC) covering updates, troubleshooting, optimizations, and monitoring.
Packages can be customized to your requirements.

Q 4. Can I request modifications after project completion ?

Yes, we provide additional customization requests.
Changes outside the original scope may have additional charges and timeline adjustments.

Q 5. Do you provide training for your software or services ?

Yes. We offer user training sessions to ensure your team can use the software effectively.
Training can be conducted onsite or online.

Q 6. What payment methods do you accept ?

We accept:

  • Bank transfer

  • Mobile banking (bKash/Nagad/Rocket — if applicable)

  • Cash (local only)

  • Online payment (if enabled)

Payment details will be shared with your invoice or contract.

Q 7. What payment methods do you accept ?

We accept:

  • Bank transfer

  • Mobile banking (bKash/Nagad/Rocket — if applicable)

  • Cash (local only)

  • Online payment (if enabled)

Payment details will be shared with your invoice or contract.

Q 8. Do you offer on-site support ?

Yes. On-site support is available depending on your location and service agreement.
Remote support is provided for all clients.

Q 9. How do I request a quote for a project ?

You can request a quote by contacting us with your requirements details.
The more information you provide, the faster and more accurate our estimate will be.

Q 10. What industries do you work with ?

We work with a wide range of industries, including:

  • Apartment/Housing
  • Retail

  • Education

  • Healthcare

  • Small and medium businesses

  • Service companies

  • Agencies

  • NGOs
    and more.

Q 11. What services does AeroSoftBD provide?

AeroSoftBD offers professional Software Development, Software Sales, and Support services.
We develop custom software solutions, sell licensed products, and provide ongoing maintenance and troubleshooting support for businesses of all sizes.

Q 12. How can I contact AeroSoftBD ?

You can contact us through our Contact Us page, email, or phone.
We typically respond within one business day.

Q 13. Do you offer custom software development ?

Yes. We specialize in building custom software tailored to your exact business needs — including web applications, desktop software, automations, management systems, and more.

Q 14. How does the software development process work ?

Our development process usually includes:

  1. Requirement analysis

  2. Planning & proposal

  3. Design & development

  4. Testing

  5. Deployment

  6. Support & maintenance

Each project includes regular updates and client reviews.

Q 15. How long does a software project take ?

Project duration depends on the complexity and features required.
Small projects may take 2–4 weeks, while larger systems may require several months.
We provide an estimated timeline during the proposal stage.

Q 16. Do you provide after-sales support ?

Yes. AeroSoftBD offers ongoing technical support, including:

  • bug fixes

  • software updates

  • remote assistance

  • system configuration
    Support terms depend on your support package or contract.

Have any questions? here some answers

Above you’ll find responses to some of the most common questions. If you need more details or want to discuss your project, feel free to get in touch with us.

Let’s work together

We help businesses turn ideas into reliable, scalable software solutions. Whether you’re starting from scratch or improving an existing system, our team is ready to collaborate and deliver results that matter.